FAQ

ORDERS

Can I change or cancel my order?
Contact us as soon as possible after ordering. We can make changes before an order is processed for shipment, but not after. [Confirm your cutoff and add here.]

Where is my confirmation email?
Check spam/promotions first. If it's not there, email us and we'll confirm your order manually.

I entered the wrong address — what now?
Email us immediately with your order number. We can update it if the order hasn't shipped yet.

SHIPPING

Where do you ship?
[List countries/regions once Shopify Markets is configured.]

How long does shipping take?
[Add processing time + carrier transit time once finalized.]

How do I track my order?
You'll receive a tracking link by email once your order ships. You can also check order status from your account.

Are duties and taxes included?
[Confirm based on your Shopify Markets / duties settings.]

RETURNS

Can I return an item?
[State your return window, e.g. 14/30 days from delivery.]

What condition do items need to be in?
Unworn, unwashed, with original tags attached.

Are shipping fees refundable?
[Confirm your policy.]

What if my order arrives damaged?
Email us with your order number and a photo of the item. We'll sort out a replacement or refund.

PRODUCTS

How does sizing work?
See our Size Guide for measurements and fit notes.

How should I wash my clothing?
Care instructions are listed on each product page.

Will sold-out items restock?
Some pieces return, others don't. Use "Notify Me" on a sold-out product to hear first.

Where are the products made?
[Add manufacturing/sourcing info once confirmed.]

DROPS

When is the next release?
Join the mailing list for early access and release dates.

Are releases limited?
Yes. Quantities vary by style and won't always be restocked.

ACCOUNT

Do I need an account to order?
No, guest checkout is available. An account just makes tracking orders and reordering faster.

Can I view my past orders?
Yes, under Account once signed in.